Jo
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Activity overview
Latest activity by Jo-
Jo created an article,
When do accident or sickness payments start?
If you’re unable to ride due to an accident or illness, this cover may provide daily payments, subject to the policy terms, conditions, and supporting documentation. Please note: There is a 7-day w...
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Jo created an article,
What is the qualifying period?
For policies purchased from the 10th March 2026 onwards , there is a 14-day qualifying period from the purchase date of the policy. This means the policy must be active for 14 days before cover bec...
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Jo created an article,
Is there a minimum policy period?
Yes, for policies purchased from the 10th March 2026 onwards the policy must be held for at least 3 months
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Jo created an article,
Will you tell me when a payment is going to be taken?
All future payments will be taken from the card you used for your first payment. The payment will be taken on the same date each month as the inception date (or the next working day if this day fal...
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Jo created an article,
Personal Accident & Sickness Information
Please refer to your policy documents for full terms, conditions, cover, and exclusions. Communications contained within the Help Centre are for general information only and does not constitute per...
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Jo created an article,
Will you use my bank details to pay for my policy?
No, all of your payments will made against the card you nominated when you purchased the policy.
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Jo created an article,
It's been more than 10 days since I submitted my claim, why haven't I recieved any money?
Your Claims Handler should have already been in touch to introduce themselves. If you have any questions or just want an update, feel free to drop them an email — they’re always happy to help.Somet...
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Jo created an article,
Why do you need my to permission to speak to my health care providers?
Sometimes we need a bit more information from your medical professional to fully understand why you’re unable to carry out your usual duties. And let’s be honest — doctor’s handwriting isn’t always...
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Jo created an article,
Why do you need my bank details?
If we already have your bank details, our Claims Handlers can make the payment more quickly once your claim is ready to be settled — getting the money to you faster.
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Jo created an article,
How long does it take to settle my claim?
We understand that when you make a claim, you want your money as quickly as possible — and we're working hard to make that happen.Our goal is to settle claims within around 10 days. Sometimes we ma...