Jo
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Recent activity by Jo-
When do accident or sickness payments start?
If you’re unable to ride due to an accident or illness, this cover may provide daily payments, subject to the policy terms, conditions, and supporting documentation. Please note: There is a 7-day w...
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What is the qualifying period?
For policies purchased from the 10th March 2026 onwards , there is a 14-day qualifying period from the purchase date of the policy. This means the policy must be active for 14 days before cover bec...
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Is there a minimum policy period?
Yes, for policies purchased from the 10th March 2026 onwards the policy must be held for at least 3 months
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Can I change the card you take the payment from?
Yes, you can! Just get in touch with our Support Team — they’ll be happy to help you out. Just a quick note: please don’t send your card details directly to the team. They’ll send you a secure link...
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When will my future payments be taken?
All future payments will be taken from the card you used for your first payment. The payment will be taken on the same date each month as the inception date (or the next working day if this day fal...
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Personal Accident & Sickness Information
Please refer to your policy documents for full terms, conditions, cover, and exclusions. Communications contained within the Help Centre are for general information only and does not constitute per...
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How do I make a claim?
Claiming is easy, under the Insurance section on the app you will find the Make a Claim button.Complete the information requested and our Claims handlers will be in touch. If you are struggling the...
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When will my first payment be taken?
Your first payment is taken straight away.
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What happens to my policy after 12 months?
Your policy will be due for renewal after 12 months. We’ll be in touch closer to the time to let you know if your cover can be extended and what the cost will be.
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l cancelled policy and then took another one will I get new documents?
Yes, we will email your policy documents to you when you first took out the policy (don’t forget to check your spam folder just in case!).You can also find them anytime in the Onsi app — just head ...