If you’re expecting Points but they haven’t appeared, check your email, including your junk or spam folder, for a Points award confirmation. Use the link in the email to open your Points.
If you have access to Marketplace, open the Points card. If you’ve been offboarded and no longer have access to Marketplace, go to Account centre > Points.
If you still can’t find the award, contact our support team and tell us which Points award you’re expecting. Include any details you have about the activity or offer connected to the award.