Jo
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Recent activity by Jo-
How do I cancel my policy?
If you wish to cancel your cover you will need to cancel your full Onsi Worldwide Travel Club Subscription. Please note you can only do so by cancelling your Onsi Worldwide Travel Club membership i...
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I need to make an Emergency Medical Expenses and Assistance claim, what supporting documentation will you require from me?
In the event of an emergency, or should you be admitted to hospital as an in-patient, you must contact Zurich Assist as soon as reasonably possible by phoning +44 (0) 20 4615 2378, available 24/7, ...
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What is the trip curtailment cover?
This part of your insurance may provide coverage if you need to unexpectedly end early a trip you already started due to certain circumstances beyond your control.Important information:This cover w...
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What coverage does my Worldwide Travel Cover offer?
Subject to T&C’s, your Worldwide Travel Cover insurance provides the following coverages: CoverLimit (per claim)Excess (per claim)Geographical ScopeSection 1 – Emergency Medical Expenses and Assist...
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Why do you need my to permission to speak to my health care providers?
Sometimes we need a bit more information from your medical professional to fully understand why you’re unable to carry out your usual duties. And let’s be honest — doctor’s handwriting isn’t always...
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Can I change the card you take the payment from?
Yes, you can! Just get in touch with our Support Team at support@onsi.com— they’ll be happy to help you out.Just a quick note: please don’t send your card details directly to the team. They’ll send...
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Will I be charged a cancellation fee?
No cancellation fees, no catch!You’re free to change your mind at any time and cancel your policy.If you decide our cover isn’t right for you within the first 14 days, you’ll receive a full refund....
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How can I access the Digital GP service?
If you are an Onsi Travel Club subscriber you can access the Digital GP by going to the Onsi app, accessing the Travel Club and selecting the Digital GP. From there you will be directed to Telemedi...
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Will I be charged a cancellation fee?
No cancellation fees, no catch!You’re free to change your mind at any time and cancel your policy but the policy has a minimum term of 3 months.The subscription autorenews on a monthly basis. If yo...
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How do I make a claim?
Serious illness or accidentIf you're in a medical emergency (an accident or suffering a serious illness) which may lead you to go to the hospital on a trip abroad, please call the emergency 24/7 li...