Jo
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Recent activity by Jo-
What does the emergency medical expenses and assistance cover include?
This part of your insurance provides up to £10,000,000 for necessary medical costs if you have a medical emergency while you are outside the UK. A medical emergency is a sudden and unexpected illne...
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When will my Worldwide Travel Cover start?
Here's what you should know:General cover:Starts on or after the date you purchased your policy- Applies to trips that begin after your policy purchase- Can cover trips booked before the purchase, ...
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What happens when I make a claim?
Once you submit your claim, it goes straight to our Claims Handlers, who will be in touch with you within two working days.They’ll review your claim, check what’s covered under your policy, and loo...
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When will my future payments be taken?
All future payments will be taken from the card you used for your first payment. The payment will be taken on the same date each month as the inception date (or the next working day if this day fal...
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I cancelled my policy, can I still make a claim?
Yes, you’re welcome to make a claim for any period when your policy was active and you were paying for it, right up until it was cancelled.
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Do I need internet access or can I use mobile data to contact the Digital GP abroad?
Either will be ok for your Digital GP appointment. Please note that if you are an Onsi Travel Club subscriber you can access an e-SIM that will give you mobile data abroad, this included in your bu...
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I cancelled my policy, can I still make a claim?
Yes, you’re welcome to make a claim for any period when your policy was active and you were paying for it, right up until it was cancelled or ended. Just visit the Onsi app and complete the in-app ...
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What claim evidence or supporting documents do I need to supply for my claim?
For all claims, you will need to provide the following documents:- Your original booking invoice(s) and travel documents showing the dates of travel and booking date- Your bank statement proving Yo...
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What is the personal accident cover?
This part of your insurance can pay you a lump sum of money if you have an accident during your trip that directly causes a serious injury. These injuries include:- Death.- Loss of sight (in one or...
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What should I do before leaving for a trip?
Your insurance is automatically active as long as your Onsi Worldwide Travel Club subscription is active.Before you head off, make sure you meet the travel insurance criteria:- You are a UK residen...