Jo
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Recent activity by Jo-
You have cancelled my policy, can I buy another one?
Yes, you can purchase a new policy starting from today.Just a heads-up, we’re not able to backdate cover, so we won’t be able to reactivate your original policy. But we’re here to help you get set ...
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How long is cover for?
When you take out the policy, you’re signing up for 12 months of cover — but don’t worry, you can cancel at any time if you need to.Just a quick note: if payments aren’t kept up, we may have to can...
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Between which times are consultations available?
Consultations are available between 3pm-10pm (GMT) Monday to Friday and 7am-1pm and 3pm-7pm (GMT) Saturday and Sundays. You can log in to the Digital GP portal to check the earliest available consu...
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How can I get an update on my claim?
Please contact the claims team directly at either the email address that was shared with you when your claim was acknowledged by Zurich or at A&HClaims@uk.zurich.comPlease note that the team at Ons...
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What happens if my baggage is lost or damaged?
Part of your insurance may help if your baggage, items in your baggage or valuables are accidentally lost, stolen, or damaged during your trip. We will pay to replace or repair them, up to a certai...
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Are my partner and children included in the cover?
Your partner and children are covered if they are travelling with you or booked into the same trip:Who is considered a "partner"?A "partner" refers to your spouse or legal partner, including couple...
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Will you use my bank details to pay for my policy?
No, all of your payments will made against the card you nominated when you purchased the policy.
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What happens if you can't take a payment?
If we are unable to collect a Monthly Premium payment on the due date, we will let you know and try again seven days later. If the payment still doesn’t go through,, you will be notified of the con...
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Will I receive my policy documents?
Your policy documents will be emailed to you immediately after completing your purchase. Your documents will always be available on the app under the insurance section.Additionally, during the purc...
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I have forgotten to pack my usual medication, can Digital GP help?
In most cases, yes, but prescriptions while abroad are limited and not always possible. Local prescriptions are available in the following countries [LINK]. In some cases, the GP may be able to pro...