Jo
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Recent activity by Jo-
I wish to make a claim for Personal Accident cover what supporting documentation will be required?
In the event of an emergency, or should you be admitted to hospital as an in-patient, you must contact Zurich Assist as soon as reasonably possible by phoning +44 (0) 20 4615 2378, available 24/7, ...
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What happens if my baggage is delayed?
The baggage delay cover helps if your checked-in baggage is held up or temporarily lost on your way when you leave the UK. It does NOT apply on your return journey home. It has two parts: Baggage D...
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Where does my Worldwide Travel Cover apply?
Your insurance cover is potentially valid worldwide and for up to 45 days per trip. Most of your policy benefits may apply anywhere in the world, with a few exceptions:- FCDO exceptions: your cover...
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How long does it take to settle my claim?
We understand that when you make a claim, you want your money as quickly as possible — and we're working hard to make that happen.Our goal is to settle claims within around 10 days. Sometimes we ma...
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My payment failed when I tried to buy a policy, what can I do?
You are welcome to try again by getting a new quote and recommend making sure you card is unlocked for purchases on mobile devices.
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When am I covered?
You’re covered 24/7, whether you’re at work, commuting, or enjoying your free time. Just as long as your payments are up to date.
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I have run out of my usual medications, can Digital GP help?
In most cases, yes, but Prescriptions while abroad are limited and not always possible. Local prescriptions are available in the following countries [LINK]. In some cases, the GP may be able to pro...
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I wish to make a Hospital Benefit claim, what supporting documentation will you require?
In the event of an emergency, or should you be admitted to hospital as an in-patient, you must contact Zurich Assist as soon as reasonably possible by phoning +44 (0) 20 4615 2378, available 24/7, ...
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What happens if my travel documents are lost or damaged?
If your passport, driving licence, national ID card, or car registration documents are lost or stolen during your trip, the travel documents cover will help with the cost of replacing them. We will...
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What countries is my Worldwide Travel Cover not valid in?
Your coverage doesn’t insure trips to any country which the Foreign & Commonwealth Office advises against travelling to.You can get travel advice from the Foreign & Commonwealth Office by selecting...