Jo
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Recent activity by Jo-
It's been more than 10 days since I submitted my claim, why haven't I recieved any money?
Your Claims Handler should have already been in touch to introduce themselves. If you have any questions or just want an update, feel free to drop them an email — they’re always happy to help.Somet...
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My policy has been cancelled can I re-start it?
If we cancelled your policy then we are not able to offer you further cover.
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Am I only covered if I’m injured while working?
No! You’re covered 24/7, whether you’re at work, commuting, or enjoying your free time. Just as long as your payments are up to date.
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If I am abroad, will I be seeing a local doctor or a UK GP?
You will be seen by a UK-registered GP, not a local doctor. All consultations are delivered remotely by our UK medical team.
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What is included in the delayed departure cover?
This part of the insurance may provide compensation if your outward journey, onward journey, or return journey to the UK is delayed for more than 4 hours from the scheduled departure time.Important...
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I need to make a Cancellation claim, what documentation will you require from me?
To support your cancellation claim, we’ll need the documents listed below. You can upload them directly through the app as part of your claim submission, or, if you need to send them later, please ...
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Is there any excess or optional extra coverage?
There is a £100 excess on some coverage, please refer to your policy document.Onsi’s Worldwide Travel Club travel insurance comes as a fixed package, so it can’t be tailored or extended— even for a...
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My policy was cancelled some time ago, can I make up the missed payments and put my cover back in place?
If we cancelled your policy then we are not able to offer you further cover but if you cancelled then you are able to start a new policy.Just a heads up - We’re not able to backdate cover, so we wo...
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I have become ill or already had an accident can I buy cover now?
You’re welcome to purchase cover whenever it suits you — just keep in mind it won’t cover any illnesses or accidents that happened before your policy start date.
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What should I do if the Digital GP advises emergency treatment while overseas?
If you are an Onsi Travel Club subscriber you can access travel insurance you over under the Worldwide Travel cover included in your bundle. Please refer to the Worldwide Travel section for details...