Jo
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Recent activity by Jo-
What is the missed departure cover?
This part of your insurance may provide up to £200 per trip if you miss your scheduled international flight, ferry or train due to late arrival - either when you're leaving the UK or returning home...
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I wish to make a Curtailment claim what documentation will you require from me?
In the first instance you should call Zurich Assist on the number shown. However, if you choose to make a claim online please include the following documents below. You can upload them directly thr...
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Are there any age restrictions?
The age limit for all benefits is 70 years inclusive.The age limit for children to be covered is as follows:- They are under 19 at the start of the trip (or under 21 if still in full-time education...
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Can I get receipt for my payments?
Yes, you can! Just get in touch with our Support Team — they’ll be happy to help you out.
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What’s not covered?
While we aim to provide comprehensive coverage, there are some exclusions to be aware of. Here’s a list of some of the situations where your claim may not be covered:- Claims where you have a relev...
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Will I be charged extra for using the Digital GP service abroad?
If you are an Onsi Travel Club subscriber you can access the Digital GP whilst abroad free of charge. However, please note that any prescriptions issued will be private prescriptions and not redeem...
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What happens if my personal money is lost or damaged?
The personal money cover protects you if your cash, cheques, or travel vouchers are accidentally lost, stolen, or damaged during your trip.Important information:- The cover applies to anyone named ...
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I wish to make a claim for Baggage, Personal Money and/or Travel Documents what supporting documentation will I be required to supply?
In the event of an emergency you must contact Zurich Assist as soon as reasonably possible by phoning +44 (0) 20 4615 2378, available 24/7, 365 days a year. When you make this call Zurich will shar...
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Can my partner make a claim independently of me?
No, as the subscriber you will have to make the claim. Remember that cover is only in place if you are travelling or booked on the same trip.
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How do I make a claim?
Claiming is easy, under the Insurance section on the app you will find the Make a Claim button. Complete the information requested and our Calims handlers will be in touch. If you are struggling th...