Jo
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Recent activity by Jo-
What is the hire car excess cover?
This part of your insurance can help you get back the money you have to pay if a hire car gets damaged or stolen while you're on a trip outside the UK. This is the excess or deductible that the mai...
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What would be considered a pre-existing medical condition?
First of all, pre-existing medical conditions are not covered under your Worldwide Travel Cover. The policy specifically excludes any claims that arise directly or indirectly from pre-existing medi...
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Can I remove Accident or Illness cover to bring the price down?
No, we can only offer you the standard policy which includes both Accident and Sickness.
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I wish to make a claim for Hire Car excess, what supporting documentation will you require?
To support your hire car excess claim we will want to see the following documents, feel free to add them to your claim submission or if they need to be sent on later then please refer to the email ...
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Where can I find the full Worldwide Travel Cover policy details?
The Terms and Conditions and the Insurance Product Information Document have all the policy details. Please refer to the Onsi app for a copy of the Terms and Conditions.
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I would like to request an Worldwide Travel Cover insurance certificate, who can help me?
When you purchased your policy we sent you an email confirming the policy number, this is often all that is required. However, if you would like full certificate then please feel free to contact On...
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How can I contact you?
Have a question about your insurance?You can easily reach us through support@onsi.comNeed help with an ongoing claim or have a claims query?Feel free email A&HClaims@uk.zurich.comPlease include you...
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Making a complaint with Zurich
Our commitment to customer serviceWe are committed to providing a high level of customer service. If you feel we have not delivered this, we would welcome the opportunity to put things right for yo...
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Does my payment include IPT (insurance premium tax)?
Yes, the fixed cost already includes IPT at 12%
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Who underwrites my insurance policy?
The policy is underwritten by Canopius Managing Agents Limited. Canopius is authorised and regulated by the Prudential Regulation Authority and FCA.