Khady
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Activity overview
Latest activity by Khady-
Khady created an article,
How do I cancel my account deletion request?
If you've requested to delete your Onsi account but have changed your mind, you can cancel the request during the 30-day grace period.How to CancelOpen the Onsi app.Go to Settings.Tap the red banne...
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Khady created an article,
How can I access Onsi through another company?
If you have access to more than one profile, you can easily switch between them in the Onsi app. To switch profiles:Open the app and go to AccountsTap ProfilesSelect the profile you’d like to useSe...
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Khady created an article,
How do I update my details?
Your personal details are important to make sure your account stays accurate and secure.If you need to change your date of birth or phone number, please contact our support team at support@onsi.com...
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Khady created an article,
Samsung
Important: your phone or device must also be carrier unlocked to use an eSIM.The following Samsung devices that are compatible with eSIM:Samsung Galaxy S20Samsung Galaxy S20+Samsung Galaxy S20 Ultr...
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Khady created an article,
Google
Important: your phone or device must also be carrier unlocked to use an eSIM.Devices which are compatible with eSIM:Google Pixel 2 (only phones bought with Google Fi service)Google Pixel 2 XLGoogle...
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Khady created an article,
Apple
Important: your phone or device must also be Carrier-Unlocked to use eSIM.List of Apple Devices Compatible With eSIMs.iPhone XRiPhone XSiPhone XS MaxiPhone 11iPhone 11 ProiPhone 11 Pro MaxiPhone SE...
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Khady created an article,
“Cellular Plans From This Carrier Cannot be Added” Error Message
The error message Cellular Plans From This Carrier Cannot Be Added appears when you try to add an eSIM or data bundle that your device or carrier does not support. This can happen for several reaso...
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Khady created an article,
Unable to connect using your eSIM on an Android device
If your eSIM is not connecting on an Android device, try the steps below to resolve the issue.Enable data roamingGo to Settings and make sure Data Roaming is turned on for your eSIM.Check your mobi...
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Khady created an article,
PDP Authentication Failure
A PDP (Packet Data Protocol) Authentication Failure is an error that may appear when your device is trying to connect to a mobile network using an eSIM. This error means the network cannot verify y...
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Khady created an article,
Error: “This code is no longer valid”
This error appears when an eSIM is already installed on your device or when the installation was only partially completed.Check if the eSIM is already installedIn many cases, the installation has c...