There are a few things that may be contributing towards this. It's possible that:
- your platform may not be making your full earnings available through Onsi
- your platform will make further earnings available through Onsi, but we haven't received or processed that update yet (we'll send a notification when there is a change to the amount you can withdraw)
- the amount displayed may be estimated earning
- the amount you see may exclude tips, bonuses or incentives
We'll be able to check our records to see what you should have in your earnings through Onsi, so please reach out if you'd like us to confirm this for you. You may also need to reach out to your platform if you believe there is an issue with the amount that you are earning.