Jo
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Recent activity by Jo-
Where can I find my policy documents?
We emailed your policy documents to you when you first took out the policy (don’t forget to check your spam folder just in case!).You can also find them anytime in the Onsi app — just head to the I...
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What is Digital GP?
If you'd like to speak to a doctor, this benefit allows you to skip the queue with quick consultations, prescriptions and referrals between 3 pm and 10 pm GMT Monday to Friday and 9 AM to 1 PM GMT ...
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I need help in an emergency
In the event of an emergency, or should you be admitted to hospital as an in-patient, you must contact Zurich Assist as soon as reasonably possible by phoning +44 (0) 20 4615 2378, available 24/7, ...
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Can I cancel my policy?
You’re free to change your mind at any time and cancel your policy. However, your policy can not be cancelled independently of the Onsi Worldwide Travel Club. So if you wish to cancel your cover yo...
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What is the trip cancellation cover?
This part of your insurance may reimburse you for pre-paid travel expenses if you need to cancel your trip before departure due to certain unexpected circumstances beyond your control. This include...
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How many claims can I make?
Your are not limited to the number of Accident claims you can make but for sickness you are permitted to make 2 claims per 12 month policy period. Please note each claim offers cover for up to a ma...
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How do I make future payments?
All future payments will be taken from the card you used for your first payment. The payment will be taken on the same date each month as the inception date (or the next working day if this day fal...
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How do I cancel my policy?
If you’d like to cancel your policy, it’s super straightforward.Just head to the Insurance section in the Onsi app, then tap on Policy. Scroll to the bottom of the page, and you’ll find the cancell...
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What’s included in the Personal Accident and Sickness Cover?
Included in Personal Accident and Sickness Cover is the following: - £40/day accident pay – Up to 28 days, if you are off work for over 7 days- £40/day sickness pay – Up to 28 days, if you are off ...
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Which countries is the service available in?
The Digital GP service can be accessed worldwide. However, prescriptions can only be issued in certain locations due to local regulations. We recommend checking our list of supported countries befo...