Your Claims Handler should have already been in touch to introduce themselves. If you have any questions or just want an update, feel free to drop them an email — they’re always happy to help.
Sometimes things can take a little longer than we’d like, especially if we’re waiting to hear back from your health professional, but we’ll keep things moving as quickly as we can.
It's been more than 10 days since I submitted my claim, why haven't I recieved any money?
