If you see a “PASSWORD Verification Failed (Auth)” error when trying to log in to the NordVPN app using Nord Account credentials, the steps below can help you fix the problem.
What this error means
The “PASSWORD Verification Failed (Auth)” error usually means there is a mismatch between the credentials you entered and what Nord Account expects. It can happen if the password was recently changed or if there is an issue with the login session.
Troubleshooting steps
After each step below, try logging in again to see if the issue is resolved.
Double-check that you entered the correct email address and password.
If you recently changed your Nord Account password, make sure you are using the new password.
Completely close the NordVPN app, then reopen it and try to log in again.
Clear cached login data or stored credentials (if your device or browser offers that option).
Make sure your NordVPN application is updated to the latest version.
If possible, try logging in on a different device or using a different network, this can help to identify if the issue is device or network-specific.
If you still cannot log in, reset your password:
Go to the Nord Account login page.
Click “Forgot your password?” under the “Log in” button.
Enter your NordVPN email address.
Check your email inbox (or spam/junk folder) for a password reset email.
Click the “Reset password” link and follow the instructions.
Log in using your new password.
Additional advice
Ensure you have a stable internet connection when logging in.
Avoid using password autofill tools when logging in for the first time after a password change, enter your credentials manually to avoid errors.
If you are using a public or restricted network, switch to a private and stable network, as some networks may block authentication requests.
If the problem persists after all steps, contact NordVPN support for further help.