To support your cancellation claim, we’ll need the documents listed below. You can upload them directly through the app as part of your claim submission, or, if you need to send them later, please use the email address that Zurich will provide once your claim has been received.
- Original cancellation invoice(s) detailing all cancellation charges incurred and any refunds given.
- Evidence of your efforts to secure a rearranged booking, recover costs and relevant reports from the airline or transport provider (e.g. flight no-show letter if you missed a flight).
- To submit a claim for abandonment after 24 hours’ delay you must obtain a written report from the carrier confirming the length and reason for the delay.
I need to make a Cancellation claim, what documentation will you require from me?
