Serious illness or accident
If you're in a medical emergency (an accident or suffering a serious illness) which may lead you to go to the hospital on a trip abroad, please call the emergency 24/7 line as soon as possible on +44 (0) 20 4615 2378 the team here will be able to advise you.
You can submit any other claims through Onsi
You can submit any other claims or claims queries directly to Onsi by:
Completing a new claim in the Make a Claim section of the Onsi mobile app at https://app.onsi.com/claims
You will need to give:
• your first and last name
• your unique ID (available in the Onsi app)
• your policy number
• brief details of your claim.
Please submit claims within 30 days (unless otherwise stated) of you becoming aware that you may need to make a claim. You should submit a claim using one of the above processes and include any relevant supporting documentation as soon as possible.
You are able to view details of your claims in the Onsi app, if you have any queries or issues you can contact Onsi by email at claims@onsi.com
If you have already notified us about your claim by phone or by completing the in-app claim form and need an update please contact A&HClaims@uk.zurich.com
How do I make a claim?
