In the event of an emergency, or should you be admitted to hospital as an in-patient, you must contact Zurich Assist as soon as reasonably possible by phoning +44 (0) 20 4615 2378, available 24/7, 365 days a year. When you make this call Zurich will share their contact details with you. Then all supporting documentation should be shared to this contact. However, if you have not called Zurich Assist and still wish to make a claim then please complete the in-app claim form and attach your documentation where indicated.
- For outpatient treatment (excluding fractures) you should pay for the treatment. Please keep all original receipts and obtain a medical report from the hospital confirming the illness or injury, any treatment and admission and discharge dates if applicable.
- A medical report from the medical practitioner confirming the treatment and medical expenses.
- If there are any outstanding expenses please send a copy of the outstanding bill. Please also mark on it that it remains outstanding.
- If you incur any additional expenses after our prior authorisation, please provide these receipts.