In the event of an emergency you must contact Zurich Assist as soon as reasonably possible by phoning +44 (0) 20 4615 2378, available 24/7, 365 days a year. When you make this call Zurich will share their contact details with you. Then all supporting documentation should be shared to this contact. However, if you have not called Zurich Assist and still wish to make a claim then please complete the in-app claim form and attach your documentation where indicated.
- If lost or stolen a police report confirming you reported the incident to the police within 24 hours of noticing the item(s) missing.
- If lost or damaged by the carrier please obtain a PIR (Property Irregularity Report) and letter from the airline confirming the item(s) lost. Please also keep all luggage tags where possible.
- If personal money was lost or stolen a police report confirming what happened and what was lost, and any bank statements/bureau de change receipt(s) as proof of ownership.
- A damage report and repair estimate for damaged item(s).
- Keep any damaged items beyond repair as we may need to inspect them.