Problem
The NordVPN app is not responding, will not open, or shows incorrect information.
Common symptoms
The app crashes when you try to open it
The app freezes or stays on a loading screen
The app does not detect your internet connection
Troubleshooting steps
1. Restart the app
Close the app completely and reopen it.
2. Restart your device
A simple restart often clears temporary issues.
3. Check your internet connection
Make sure you are connected to WiFi or mobile data.
4. Update the NordVPN app
Install the latest version for your device from the official app store or website.
5. Clear app cache or data
For mobile devices, clear cache and data in your app settings.
For computers, reinstalling the app will refresh all files.
6. Reinstall the app
Remove NordVPN from your device and install the newest version.
Still not working
If the app continues to crash, freeze, or fail to detect your network, reach out to NordVPN support for further help.