From the home page, look for the Insurance section, which is shown below:
You’ll need to have registered and have been included for access to Insurance to have this option. If you haven’t registered, please see this article.
You’ll be presented with the different types of cover you have available, to get started you can select New Claim or select the type of cover from the options on-screen.
Once you’ve selected the type of cover, you’ll be shown a page that looks like this:
In some cases, the cover will vary over time and based on the level of access you were included for. Please select the cover period that applies to you.
On this page, you’ll see information about:
- What the cover includes &
- What’s provided
You’ll also have access to the full policy documents, which explain the specifics of what is and isn’t covered. These can be viewed by selecting Documents.
If you’d like to make a claim then scroll to the bottom of this page, you’ll be asked to confirm you have your bank details and claim evidence ready, you can then select Start claim
The claims process itself will vary based on what you are submitting a claim for but you can expect to be asked about what happened and if relevant, when and where the claimed event happened. You’ll have the chance to include any evidence that supports your claim. Once your claim has been submitted, we’ll send you an email confirmation. You’ll be able to see the claim in the My Claims section on the home page.