Once you’ve submitted your claim we may need to check that you are eligible with the company you work with. If that is the case then they’ll be notified as soon as your claim has been made.
- If your eligibility is confirmed then your claim is passed on to a claims handler for review
- If your eligibility is not confirmed then you will be notified via email
A claims handler has the job of reviewing the information and evidence you share when you submit your claim against the policy that is held on your behalf. If your claims handler needs more information to determine if your claim should be accepted, they’ll reach out to you directly to ask for this.
Regardless of whether your claim is accepted or not, you can expect to hear from the claims handler with the outcome. If your claim is not accepted then they will clarify the reasons why. If you have any questions about the cover and what you’re eligible for once your claim has been submitted, you can ask your claims handler directly.
If your claim is accepted the claims handler will arrange payment using the bank details you provide when making your claim. From the time a claim is accepted, it typically takes 5 working days for the money to reach your bank account.