If you installed an eSIM and your physical SIM card has stopped working, try the steps below to identify and fix the issue.
Check that your SIM card is inserted correctly
Make sure the physical SIM card is properly seated in the SIM tray. A loose or misaligned SIM card can cause loss of service.
Check your device settings
Confirm that your device is set to use the correct SIM for calls, texts and data.
Go to Settings, select Mobile Data or Cellular, and review the settings for both your physical SIM and your eSIM.
Restart your device
Turn your device off, wait a few seconds and turn it back on. This often resolves temporary SIM conflicts.
Check for conflicts between your eSIM and physical SIM
Some devices may disable or override the physical SIM when an eSIM is activated. Review the configuration of both SIMs:
Data roaming should be enabled on the eSIM
Data roaming should be disabled on the primary physical SIM
Certain devices disable the primary SIM when the eSIM is turned on, so it is important to review all SIM settings if you experience issues.
Still having problems?
If your physical SIM is still not working after checking all settings, contact Breeze support for further help.